How To Resolve “Exchange Is Currently In Recovery  Mode” Error

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Error message

“Exchange Is Currently In Recovery Mode”.


There are various reasons behind this error. Following are possible reasons.

  • Inconsistencies occurred in the Exchange Database file i.e. there is a difference between the cached copy of mailbox data stored on the local machine or on the Exchange Server.
  • If the cached Exchange mode is enabled while resetting Exchange Mailbox, then it causes this error.
  • If the cached Exchange mode is disabled while resetting the Exchange Server, then a new OST file is created by Outlook by maintaining old OST file on the local machine.
  • If in cached Exchange mode, client mailbox is migrated to some other Exchange Server.
  • Network connectivity issue between client & the server.
  • Configuration issues in server settings of Domain Name System.


When in Exchange Recovery Mode, you have two options:
Offline mode: If you select ‘Work Offline’, you can access the data in your old OST file, but not to the Exchange server.
Online mode: If you select ‘Connect’, you can access the Exchange server, but not to the old OST file.

Following are possible solutions of this error. The solutions are mainly depends on reason of error. Before trying the solutions find out reason behind the error. It may help you to choose right fix. First backup your current OST file before proceeding.

Method 1: Disable & Enable Cached Exchange Mode

It is simplest solution of error. Sometimes if you disable and enable the cached mode then error can be resolved. Follow below steps to do the same.
1. Open Outlook and click on Tools >> Account Settings. Choose Mail Account >> Change option
2. Under the Microsoft Exchange Server, disable Use Cached Exchange Mode option.
3. Now, delete the OST file by clicking on Control Panel >> Mail >> Profiles. Then click on Delete & recreate a new profile.

Method 2: Create New OST File

If Exchange Server is changed, then you need to create a new OST file to resolve error. To do the same, follow the steps given below:
1. First, navigate to Control Panel >> User Accounts >> Mail
2.Choose show profile option.
3. Now, click on Add and give name of new profile >> Click OK.

Method 3: Repair & Export OST File

If all above method fails then you need to repair OST file. You can use build-in scanost.exe tool. But file is badly corrupt then you need to use third party softwares to repair file and recover data. Then you need to export file to PST format. There are various tools to make your work easier. Some of them are Stellar OST to PST converter, Systools OST to PST converter, Zook OST to PST converter etc.


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